Contact Centre

provides both on premises and Cloud based Contact Centre Solutions.

Contact Centre Solutions

Infinity IT provides both on premises and Cloud based Contact Centre Solutions.

Due to the scalability of our solutions, we can accommodate any size business from SME to large corporate businesses ranging from 5 agents to 1000 agents.

Management of call volumes is key to any Contact Centre; our systems are capable of handling 5000 concurrent calls.

Our system is a feature rich Contact Centre Solution that is a server-based all-in-one system that queues, prioritises, and distributes all customer communication.

Key Features:

High Availability
PCI Compliance
Call Recording
Superior Statistical Reporting
Diallers
Predictive Dialler
Preview Dialler
Progressive Dialler
Power Dialler

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Digital Media Integration

A true multi-channel Contact Centre Solution that allows you to connect with your customers regardless of how they prefer to contact you.

Besides handling traditional voice calls, the system manages digital channels such as:

Live web chat

Twitter

Facebook

The solution contains open API’s capable of third-party integrations to facilitate the use of Voice Recognition and Chat Bots.
The API can integrate with a company’s legacy systems such as back office CRM systems, this ensures customer communication becomes more efficient.

REQUEST A FREE CONSULTATION TODAY For all your Requirements

OUR ACCREDITATIONS

We pride ourselves in providing customers with the highest level of technical skill and customer service. Advances in technology have enabled us to provide more sophisticated services, aimed specifically towards driving down costs while increasing internal efficiencies.