IT SERVICES
Solve IT Security
Challenges based
on Risk, not Fear
Managed IT Support Service
Infinity IT’s proactive 24/7 IT Support Service is focused on reducing IT risk and increasing productivity, ensuring that critical IT systems perform efficiently, are reliable and regularly maintained to protect them from cyber security threats and unplanned outages.
Our always proactive and highly structured approach ensures businesses never expose themselves to unnecessary risks.
Using predictive analytics and the latest monitoring technology we detect any impending problems which allows for thorough analysis and rapid resolution.
Responding to alerts, our dedicated monitoring team immediately action and remediate issues, averting unplanned outages and lost productivity.
Operational Reporting
- Reporting is an essential part of maintaining a transparent relationship with our customers.
- As an integral part of Infinity IT’s Managed IT Support Service, we present our Customers with regular and timely reports which will provide crucial IT insights, highlighting important infrastructure, upgrade and performance issues.
- We provide monthly and quarterly reports to all our customers.
- These reports provide a high-level summary of all IT activities that occurred during the previous month or quarter.
Operational Reports include the following:
Tickets and Incidents
Security Monitoring
Software and Hardware Asset Management
Hardware Upgrade Planning Report
Network Reliability
Performance
Remote Access Audit and Control
Account Management
All our customers benefit from an experienced and highly skilled Account Management Team.
We agree on specific annual objectives such as reporting and overall levels of support.
We meet with our Customers on a quarterly basis to assess and ensure key metrics are been met. Quarterly meetings will review performance, identify, and rectify any problems or plan future work
Our Account Management Programme is designed to ensure:
The achievement of results, within each key area, measured against the stated objectives at the beginning of each period.
A transparent and cohesive account management process to measure and ensure ongoing success
Create value for our customers to allow Infinity IT to be viewed as a key business partner.
Assist our customers to meet their commitments to their customers.
Ensure our customers achieve their IT objectives.
Ensure our customers experiences a superior level of customer service.
Microsoft
365
Infinity IT is an Authorised Microsoft Cloud Solution Provider (CSP). We have extensive experience in migrating customers away from traditional email platforms to Microsoft 365.
We deploy and manage our Customers Microsoft 365 Accounts on their behalf.
Why Microsoft 365
You’re able to work from virtually anywhere.
Be productive on the move.
Collaborate Better - Work together, smarter.
Microsoft Teams: Have online meetings with colleagues, customers, and partners, with video, audio and screen sharing.
Work with What You Know - Use Office tools that you are familiar with.
Instant Messaging and Online Meetings.
CounterGuard - Transaction Security
Infinity IT developed unique transactional security software that integrates transaction data from counter positions and ATM’s with synchronised video footage from your CCTV system.
It provides a visual record of all your teller and ATM transactions.
Our CounterGuard Solution can be utilised within any environment where transactions are occurring for example Retail Environments and Financial Institutions:
Consultancy
Effective management and strategic planning of IT is essential to growing a business. A successful business will align its IT planning with its overall growth objectives delivering a blueprint for the future.
Infinity IT helps businesses to define and document their IT strategy and ongoing management creating a roadmap for future development and investment. This helps businesses identify which areas they need to budget for, where risks are currently and how to improve overall performance and productivity and protect their investment into the future.
We have skilled consultants who can help you shape your IT strategy to underpin your business goals. Our consultants have experience of defining achievable IT Strategies for a range of both public and private sector organisations.
A well-planned IT Management strategy will deliver:
Reduced operating costs
Streamlined processes
Improved staff productivity
Safer, more secure data storage
Enhanced employee collaboration
Safer device management
IT Risk Management
IT has become so integrated into our personal and professional lives that it touches upon almost everything we do. Due to its expansive influence, it’s essential to engage in IT risk management.
The knowledge and experience gained by Infinity IT over many years places us in a unique position to help guide you in making rational decisions to improve your security posture and align risk with acceptable tolerance levels.
Identify vulnerabilities
Identify internal and external threats
Identify potential business impacts and likelihoods
Determine risk
Identify and prioritise risk responses
At
Infinity IT we enable every client to securely use technology to meet their business objectives. By understanding information security risk and the impact it may have on your organisation, we can help you formalise your IT risk management program.
REQUEST A FREE CONSULTATION TODAY For all your Requirements
OUR ACCREDITATIONS
We pride ourselves in providing customers with the highest level of technical skill and customer service. Advances in technology have enabled us to provide more sophisticated services, aimed specifically towards driving down costs while increasing internal efficiencies.
GET IN TOUCH
WITH US
Call Infinity IT today to see how we can help you put a cost effective solution in place for your business.
Email: solutions@infinityit.ie
Dublin (Head Office)
Infinity IT Ltd, 17 The Mall,
Beacon Court, Sandyford,
Dublin 18.
Tel : 01 - 293 0090
Fax : 01 - 293 0137
Cork (Branch Office)
Infinity IT Ltd, Merchant House,
Tivoli Industrial Estate, Tivoli,
Cork.
Tel : 021 - 7011600
Fax : 01 - 293 0137
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The Mall, Beacon Court, Sandyford, Dublin
