What is CounterGuard?
CounterGuard is a unique software product that integrates transaction data from your POS positions with synchronised video footage from your CCTV system. It’s designed to help you solve suspicious or fraudulent transactions that may occur at your POS positions as well as quickly solving disputes with customers over counter transactions. It provides synchronized & simultaneous playback of video footage of every transaction from two strategically mounted cameras capturing the cash and product relating to the transaction and the customer present at the point of sale.

Video footage of transactions such as sales, voids, refunds etc., can be viewed instantly by entering details such as product name, part number, cashier number of transaction type etc. If for any reason you wish to view video footage of a particular transaction, for example in the event of a dispute with a customer over change given, you can do so instantly and resolve the issue immediately.

CounterGuard will assist your business in dramatically reducing stock shrinkage and losses, improving end of day balance discrepancies whilst further enhancing staff security. It will also deter fraudulent and counterfeit transactions.

CounterGuard Benefits
  • Significant saving in the amount of time spent by staff and management of the company in resolving discrepancies and disputes over counter transactions.
  • Help reduce stock losses and shrinkage due to pilferage
  • Will help solve end of day balance discrepancies quickly
  • Improve the level of service given to customers
  • In some cases it will improve the level of workplace satisfaction for staff members. (As disputes are resolved immediately, staff members can finish their days work and go home without feeling that they are being suspected of any wrongdoing which previously they would have felt when disputes with customers were subject to sometimes lengthy investigations.)
  • Attempted fraud over counter transactions is deterred
  • Improved employee and customer safety
  • CounterGuard can be viewed on any number of delegated PC’s on your network.

Counter Retail Solution